what is a help desk technician

what is a help desk technician?

Responsible for technical support and assistance related to computer, hardware or software. It answers questions, conducts research activities, solves the problem, identifies and implements the solution.

Basic Responsibilities:

• Provides technical assistance and support for troubleshooting and problems related to computer systems, software and hardware.
• Answer your questions in person or over the phone.
• Write a training manual.
• Computer user training.
• Keep up the daily work of the computer system.
• Reply to emails from customers seeking help.
• Ask questions to find out what caused the problem.
• Guide customers through problem solving.
• Install, modify, and repair hardware and software.
• Clean the computer.
• Run the diagnostic process to solve the problems.
• Fix technical problems with LANs, WANs and other systems.
• Create a computer for users.
• Contact customers to resolve the issue.
• Request for customer feedback using a computer.
• Run a report to find out which fall is still happening.