Salary Discussion on Help Desk Support

Help desk support . How much money can you earn on this? 

• Help Desk Software ,
• Desk is the Service ,
• Career in the IT industry , help desk support salary

There is a misconception in the market that vacancies in support are intended exclusively for inexperienced students. Say, this is the first step, and the further career will develop in "dependence on ...". In practice, a good support specialist, such as a good tester, is a vocation. Here, career and salary growth are quite possible.
Market analysis from Help Desk developers.

Every day we communicate with dozens of people who provide service support and subscription services, it became interesting for us to figure out what the Russian job market is like in this part. What is “customer” and “technical” support? What is the difference? What are the "levels" of examination. Can I make money on it and how much? The answers of the first such study under the cat. If someone is too lazy to read, then the main important numbers and conclusions are at the very end of this publication.

A few important notes before reading.

• The official open reports of “personnel officers” in this part have not been updated for a long time - SuperJob has the latest data for 2013 (before that - for 2011), so we will rely on 2 sources: the mentioned “official” report and our own searches on the Yandex database. Work aggregating data from different personnel portals (as of July-August 2017).
• The above quantitative estimates (the share of vacancies, depending on experience, etc.) were carried out by the number of companies, and not ads. We believe that this did not affect accuracy, because the number of ads does not carry a semantic load: some companies place several ads to fill one vacancy, others one advertisement to hire a whole department. That is, we definitely did not make any additional error.
• In total, vacancies of 1,025 companies across Russia were considered, of which 930, when published, referred their proposals to the IT segment. Only 436 companies indicated salaries in announcements (394 from IT), however, it is not always clear from the announcement text whether the figure was published before or after tax (white or gray). Citing the figures in this article, we assumed that this is the income that the employee receives on hand . However, we will also dwell on the completion of this post in more detail on “multi-colored” salaries.

With a positive feedback from the community, we will try to do such reviews regularly, and we will use your comments as a source of initial data.