Help Desk Analyst Job Details

what is a help desk analyst Importance:

The help desk is the task of accurately ascertaining the status of a system inquiry or trouble, and identifying and resolving the cause.

In addition to inquiries from our employees and corporations that provide services, we have a wide range of business activities such as user support for products, and we are the first contact with customers as an inquiry point.

Internal Help Desk:

First, the company's information system department responds to inquiries from its employees. help desk, which .

We respond to all inquiries from employees, such as how to use the in-house system, how to operate the screen, and how to use each Office. In addition, management and maintenance of in-house OA equipment, system user account management, PC setup and OS installation, infrastructure management such as servers and networks, etc. Is also diverse.

External Help Desk:

Next is the external help desk business. The main business is to respond to inquiries from general users using the services provided by the company.

In addition to responding to inquiries at the telephone center as the location of the call center, registering the contents of inquiries in the database, escalating major problems that can not be handled on the spot to related departments and taking countermeasures, such as taking measures Responsible for a series of tasks up to resolution.